Are you familiar with operations management?
Every organization has either a service that it provides or a product that it sells. Even non-profit organizations provide services to people.
You need to make sure that your product / service is of high quality and good enough for your customers to buy. This is why the process of creating a product or a service is very important.
High quality products or services attract customers, give you a competitive advantage in the market, increase your income and make you a force in your industry.
How do you make sure your products are produced and your services delivered effectively to help you achieve all of these goals? Through operations management.
The operations management prend entièrement en charge le processus de production et s’assure que chaque étape est réalisée efficacement pour garantir une productivité maximale. Le résultat est un produit/service de haute qualité qui répond aux exigences des consommateurs.
Any organization, regardless of its size or industry, needs operations management. It enables organizations to achieve their goals and maximize profitability.
Would you like more information on this subject? Continue reading this article.
What is operations management?
The operations management involves planning, organizing and supervising the production of goods and services. It enables your organization to successfully convert inputs (labor, materials, technology, etc.) into outputs (products) in a very efficient manner.
It involves the management of information, human resources (such as personnel), equipment, technology and other resources necessary for the production of goods and services. In other words, it's about getting the most out of a company's resources.
Operations management is an integral part of any organization, regardless of its size, industry, service or manufacturing, or for profit or not.
The goal of operations management is to help maximize efficiency within an organization, increase organizational productivity, increase profits while reducing costs, and ensure the production and delivery of high quality products or services that meet the needs of consumers.
Most importantly, operations management ensures that every day-to-day operation of an organization supports and helps achieve that organization's unique goals.
Importance of operations management
The role of operations management is essential in every organization.
It serves as an "engine room" for an organization. The success of an organization depends only on its operations and how effectively they are managed.
For organizations to be competitive in an ever-changing marketplace, their operations managers must maximize productivity, efficiency and profit - these three elements are essential to the survival of a business.
It's no surprise that some companies have multiple operations staff and allocate a huge budget to this department.
Operations management can help your organization achieve these goals:
Product and service quality
Good management of operations ensures that the products manufactured and the services provided are of the highest quality. The operations management unit examines the durability and reliability of each product before it is delivered to consumers.
This unit also ensures that established processes ensure that service companies provide top notch services to their clients.
Customer satisfaction through operations management
One of the ways to ensure customer satisfaction is to provide quality products or services.
The job of the operations manager is to ensure that the product is of high quality and meets the needs of consumers.
The operations manager also ensures that customers are treated well.
With all of these in place, customer satisfaction is guaranteed.
Productivity
Operations management enables maximum productivity.
It ensures that all resources (from raw materials to human resources) are used adequately during the production process. This results in increased productivity.
The only way to ensure productivity is to have effective management of operations in place.
Competitive advantage in operations management
Effective operations management gives you a competitive advantage over your competition.
If the operations management is carried out successfully, you will achieve better results, which means your products and services will become better and more relevant to the market.
This allows your organization to stand out from the competition and gain new customers.
Reduced cost of operations
The cost of producing products or providing services is greatly reduced when productivity, production of quality products, and customer satisfaction are adequately maximized.
Lowering the cost of operations in turn leads to higher revenues. It also leads to waste reduction. Only effective management of operations can achieve this.
Ideal skills of an operations manager
In order for operations managers to perform all required tasks effectively, they must have certain skills. These skills are as follows
Organizational skills
An operations manager should be able to oversee different projects without getting distracted or overwhelmed by the many processes. He must be able to plan, execute and follow each project from start to finish without losing track.
Staying organized is essential. Otherwise, unfinished tasks pile up, the business loses valuable time, and important documents can be lost. And that can hinder the success of the project.
Good organizational skills are essential for efficient production and maximum productivity.
Social skills
An operations manager is in constant contact with people. He must therefore know how to build relationships with the organization's employees, stakeholders, senior management and even customers.
Operations managers know how to communicate, listen and build relationships with their colleagues, both personally and professionally. They must show tolerance, understand the differences between people and resolve conflicts between employees.
Coordination of processes
An operations manager should have good coordination skills.
He must know how to carry out specific activities simultaneously and switch from one activity to another without negatively affecting production. Resources, activities and time must be properly integrated in order to achieve the objectives of the organization.
Coordination also involves dealing with crises and interruptions, quickly proposing solutions, and effectively returning to normal, routine functions to avoid delays or other disruptions.
Knowledge of technologies
An operations manager needs to keep abreast of all technological improvements within the industry, especially since we are in the age of rapidly advancing technologies.
This is the only way for him to design efficient and technology-compliant processes. Many modern organizations depend on technology to run their operations, which gives them a competitive edge in the market.
If the operations manager keeps abreast of the latest technological innovations, he can use those innovations to improve internal processes. For example, processes that were carried out manually can become efficient automated processes.
English 
French